Terms & Conditions

These terms and conditions apply to all quotations, agreements, and services of Robicue (trading under the name "Robic").

Last updated: 11 March 2026

Article 1 — Definitions

• Service Provider: Robicue, with enterprise number BE 0777.321.178, registered at Boekendries 28, 9660 Brakel
• Client: the natural or legal person entering into an agreement with the Service Provider
• Services: all activities related to administration automation, consultancy, implementation, and support

Article 2 — Applicability

These terms and conditions apply to all offers, quotations, and agreements between the Service Provider and the Client. Deviations are only valid if agreed upon in writing.

Article 3 — Quotations and agreements

1. All quotations are non-binding and valid for 30 days, unless stated otherwise.
2. An agreement is concluded upon written confirmation by both parties (including email).
3. Changes to the assignment may lead to adjustments in price, planning, or scope.

Article 4 — Execution of the assignment

1. The Service Provider shall carry out the work to the best of their knowledge and ability.
2. The Client shall provide all necessary information, access, and cooperation in a timely manner.
3. Stated timelines are indicative, unless explicitly agreed otherwise.

Article 5 — Rates and payment

1. All prices are exclusive of VAT (21%), unless stated otherwise.
2. Invoicing takes place monthly or per project, depending on the agreement.
3. Payment term is 14 days from the invoice date.
4. In case of late payment, statutory interest is due, increased by a fixed compensation of 10% (minimum €50).

Article 6 — Intellectual property

1. All materials developed by the Service Provider (documentation, scripts, configurations) remain the property of the Service Provider until full payment.
2. Upon full payment, the Client obtains a right of use for internal purposes.
3. Source code and custom work are only transferred if explicitly included in the quotation.

Article 7 — Confidentiality

1. Both parties shall treat confidential information with care and shall not disclose it to third parties.
2. This obligation remains in force after termination of the agreement.

Article 8 — Liability

1. The Service Provider is not liable for indirect damages, including consequential damages, loss of profit, or loss of data.
2. Total liability is limited to the invoice amount of the relevant assignment, with a maximum of €5,000.
3. The Client remains responsible for backups of their own data.

Article 9 — Force majeure

In the event of force majeure (illness, power failure, internet disruptions, pandemic, etc.), the Service Provider may suspend or terminate the agreement without being liable for compensation.

Article 10 — Termination

1. Either party may terminate the agreement with a notice period of 30 days.
2. Upon termination, amounts already invoiced remain due.
3. The Service Provider may terminate the agreement with immediate effect in the event of non-payment or misrepresentation.

Article 11 — Applicable law and disputes

1. These terms and conditions are governed by Belgian law.
2. Disputes shall preferably be resolved amicably.
3. In the event of disputes, the courts of East Flanders, Oudenaarde division, shall have jurisdiction.

Article 12 — Amendments

The Service Provider reserves the right to amend these terms and conditions. The most recent version is always available on this page. For ongoing agreements, the terms and conditions as agreed upon at the start shall apply.