Privacy Policy

This privacy policy describes how Robicue ("Robic", "we", "us") handles personal data collected through this website. We attach great importance to the protection of your privacy.

Last updated: 11 March 2026

1. Data Controller

Robicue
Boekendries 28
9660 Brakel, Belgium
Enterprise number: BE 0777.321.178
Email: info@robic.be

2. What data do we collect?

We collect the following personal data:

Contact form: name, email address, and your message
Newsletter: email address
Appointment scheduling (Calendly): name, email address, and any remarks
Automatically: IP address, browser type, pages visited (via Google Analytics)

3. What do we use your data for?

To answer your enquiries
To schedule appointments
To send you newsletters (only with your consent)
To improve our website through anonymous statistics
To prepare quotations and invoices

4. Legal basis for processing

We process your data on the basis of:

Consent: for newsletters and cookies
Performance of a contract: for service delivery
Legitimate interest: for customer service and website security

5. Who has access to your data?

Your data is not sold to third parties. We only share data with:

Netlify: hosting and form processing
Google Analytics: website statistics (anonymised)
Calendly: appointment scheduling

6. Retention period

Contact form: 2 years after last contact
Newsletter: until unsubscription
Client data: 7 years (statutory retention obligation)
Analytics: 26 months

7. Your rights

Under the GDPR, you have the following rights:

Access: request which data we hold about you
Rectification: have incorrect data corrected
Erasure: request the deletion of your data
Restriction: restrict the processing of your data
Objection: object to the processing of your data
Portability: receive your data in a commonly used format

8. Cookies

This website uses:

Functional cookies: for the operation of the website (no consent required)
Analytical cookies: Google Analytics (only after consent)
Marketing cookies: Google Ads conversion tracking (only after consent)

On your first visit, we ask for consent via a banner for analytical and marketing cookies. Your choice is saved and you can change it at any time by clearing your browser data.

9. Security

We take appropriate technical and organisational measures to protect your data, including SSL encryption, secure hosting, and restricted access.

10. Changes

This privacy policy may be amended. The latest version is always available on this page. In the event of significant changes, we will inform you via email or the website.

11. Complaints

If you have complaints about the processing of your data, you can contact the Belgian Data Protection Authority.